The task was to create a point of purchase kiosk.
Drawing from initial online research and anecdotal personal experience, pharmacy prescription pick up process isn't known for its efficiency or convenience. Customers are often left waiting in line for their turn with the pharmacist. This seemed like an opportunity where a self-service kiosk would help expedite a bottleneck in service speed.
Design a pharmacy self-service kiosk that is streamlined, efficient, and convenient for customers to pick up their prescriptions.
We built a prototype of a pharmacy kiosk that contained a self-service prescription order process on top and a secured locker for prescription pick ups on the bottom.
This prototype allowed customers to pick up prescriptions on their schedule in a streamlined and convenient manner without the need for an assistance from a clerk.
Our target demographic were adults who routinely came to the pharmacy to refill their medication. Efficiency and convenience were the main priorities.
We wanted people to be able to pick up prescription medications on their schedule because time shouldn't be wasted just waiting in line.
Inside of pharmacy stores, our self-service kiosk would allow for:
1. Prescription Orders: Place your order for prescriptions through the kiosk
2. Prescription Locker: Prescriptions can be securely stored in lockers until they are ready for pick up
The pharmacy kiosk would serve as another point of contact for customers looking to efficiently pick up their prescription on their own schedule. The pharmacy kiosk would not replace in person pharmacists and clerks but serve as an additional contact for more customers to be attended to at any one time.
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At this design stage, I wanted drafting the first iteration of the customer prescription order/pick up flow.
This project was my first experience creating a clickable high fidelity prototypes with Figma. I learned a lot of fundamentals of UI design through this process. While this project focused heavily on rapid prototyping technical skills and the craft, not a lot of emphasis was placed on field testing. Given the opportunity, usability field tests of our prototyped kiosk at a pharmacy would provide crucial feedback about market fit and real world constraints.
